Unit 1A-8720 Franklin Ave, Fort McMurray, AB T9H 3K8

OUR POLICIES

OUR MISSION

It is our mission at Golden Nails Spa to provide all our guests with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual guest with added value. Through our friendly customer service and lifelong education, we will strive to be your number one choice for all your NAIL CARE needs, while setting the standard in nails spa environmental responsibility.

APPOINTMENTS

● Please make sure you put in the correct phone number so we can contact you if needed. If you do not receive any text message please give us a call at 587 601 1084 ● If you book for more than 1 person, please make sure to note it in the NOTE box before submitting the booking request. ● Appointments can be booked 1 month in advance. To book an appointment in less than 2 hours, it is best to give us a call. *** If you already have an existing appointment and want to reschedule, please make a new request and make sure to note that you want to change what date to date.

CANCELLATIONS

Appointments can be cancelled 3 hours in advance by calling 587 6011084. Please give at least 3 hours notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice when you can’t make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment. We ask that you please reschedule or cancel at least 3 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% of the cost of your service.

LATE ARRIVALS

Tardiness Scheduled appointments have a 15 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.

NO SHOWS

If you make an appointment that you don’t cancel and don’t show up for, we reserve the right to charge a service fee.

REFUNDS

If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.

COMPLIMENTARY FIXES

If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within a day of your original services. No refund is given after it has been rendered. – Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. (Repairs must be arranged within 3 days of notification to the salon to be considered complementary fixes.) Repairs after 5 days or for breakages, tears, and corner breaks without notifications are $5+ each. (Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.) -Traditional Regular Nail polish services are not guaranteed. However we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for nail fix within 2 days. Please DO NOT EMAIL for fixes . Please call the salon and leave a voice message if no one picks up. We would like to quickly serve you as soon as possible.

CHILD SAFETY

In order to provide a comfortable and relaxing atmosphere children are only permitted in the salon if they are being seen by one of our Nail Artisans. For safety reasons and insurance purposes, children under the age of 6 may accompany next to you while you are having a service. We do not want to compromise you and our other guests' experience and kindly ask that you make your child care arrangements prior to your scheduled appointment. We do not have the facilities to care for children and will not provide child supervision. We cannot assure their safety in a professional environment. YOUR UNDERSTANDING IS GREATLY APPRECIATED.

PETS

Pets of any kind, other than service animals, are NOT allowed in the salon. In order to protect our clients that are more susceptible to allergies, NO animals of any kind are to be permitted in the salon at any time. Service dogs with the official “Service Animal'' vests are the ONLY exception. We invite you to talk with us about any questions or concerns.

CELL PHONES

The Golden Nails Spa is a place for our clients to relax. Please check to see if your phone is on vibrate or silent. We ask kindly that if you need to make a phone call please step outside. If you need to take an important phone call, please let us know in advance before your service. Keep in mind this may cut into your service time. ** We also ask that while your Nail Artisan is working with you, you do not use your cell phone. It makes it difficult for them to do their job up to the standards. Thank you!

We Reserve the Right to Refuse Service To

Anyone with a nail condition we suspect may be contagious Anyone with open or infected wounds on the treatment area Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service Anyone more than 15 minutes late for an appointment Anyone demonstrating inappropriate behavior to our nail technicians and other customers